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The medical condition of patients should be documented and that details should be followed by members of the patient’s healthcare team. Active listening helps for the decoding of patient messages and will influence the accuracy of documented patient information. It will support for the accurate medical treatment to be provided. Failing to actively listen may lead to the misdirected healthcare amounting to poor patient care and potentially entailing adverse patient health outcomes. Nurses responsible for such breakdowns in communication may be held liable for negligence (Forrester ; Griffiths, 2011). According to the above statement active listening skills being used when receiving patient messages are more important.

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