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ZCAS UNIVERSITY Programme Bachelor of Accounting and Finance Cource Code Name BAF111- Business Communication Student Name Sarah Chisanga Mutenukile Student Number C02192 Lecturers Name Dr K.A Sakyi Year 2017 Deadline. 21 August 2017 QUESTION ONE How can we have effective communication at our work place INTRODUCTION Communication in every workplace, homes and other places is essential especially in the current financial climate. It creates a very good environment for business and other activities to succeed. It is believed that communication determines the fate of every business. For example most people in organisations often use up to date slang when with friends or clients as a means of talking effective considering the best way to get their message to them. It is important to however communicate effectively with colleagues, customers, employees or employers. On the other hand, for those having minor problems with others at the workplace or are facing job interviews, effective communication is of utmost importance, and this piece of paper work endeavors to explain the benefits of effective communication practice in an . In order to fully comprehend this, the paper shall start by defining key terms in the question such as effective and communication. Thereafter the main body shall follow. The conclusion will then come at last as a summary of the whole paper. DEFINITION OF EFFECTIVE COMMUNICATION The term effective, according to Oxford English Dictionary refers to producing of desired or intended results. Communication means the activity or process of expressing ideas and feelings or of giving people information. Similarly, the term can simply be understood as a group of people who form a business together in order to achieve a particular aim. Therefore, effective communication is the act of using correct word in order to get your message across and keep in mind who is receiving it, (Guo, Kristina, Sanchez, Yesenia, Borkowski Nancy, 2009). BENEFITS OF EFFECTIVE COMMUNICATION As a point of departure, it is pertinent to mention that effective communication is of great benefits in an organisation, and some of these benefits include improving morale, increasing efficiency, good working relationships, problem solving, better interaction, team building and helping diversification, (Stevens, 2005). To start with, effective communication in an organisation is said to improve morale. It is believed that morale plays a prominent role in developing long lasting employee motivation and according to Oxford dictionary. Morale has been defined as the amount of confidence and enthusiasm that a person or a group has at a particular time and it is of many positive benefits that is gained from well-established all communication, which is to improve relationships. This improvement of relationships between management and staff is important. Employees appreciate good communication coming from management. It produces a healthy work environment. When employees are satisfied with their jobs, they are able to efficiently perform their duties with a positive attitude.Things will go smoothly when everyone is on the same page, understanding the goals and the direction of where the company is going. Managers can alleviate problems by keeping the lines of communication open.Good communication in an organisation is very essential as it may help improve office morale. When employees rarely get any positive feedback on their output, it is difficult for them to stay inspired to improve their performance. On the other hand, when employers dont include employees in decision- making, increased conflict is inevitable, (Guo, Kristina, Sanchez, Yesenia, Borkowski Nancy, 2009). The other benefit is that of increasing efficiency. According to the English oxford dictionary, the word efficiency refers to the quality of doing something well with no waste of time and or money. When managers, directors and employers encourage better communication in an organisation they help improve efficiency. When employees are conversant with the companys objectives and their role in achieving the goals, the company will get more revenues, (Stevens, 2005). In addition to that, effective communication also brings about good working relationship. This is so because poor communication is the major contributor that triggers conflict, gossip and office rumors, as well as mistrust among employers, managers and colleagues. For instance, when someone hears badly communicated conversations, the actual message is often twisted. With that said, a healthy working atmosphere requires a relationship of honesty and trust which requires effective communication skills, (Person, Person Steven, 2007). Effective and good communication in an organisation also creates problem solving. Problem solving is the act of finding a way of dealing with a difficult situation. The workplace is often faced with contradictions, problems and conflicts within employees. Nonetheless, communicating the issues or problems to co-workers and colleagues, helps to prevents such problems from aggravating, (Picardi Richard, 2001). Other than that effective communication is said to create better interaction. To interact is to communicate with somebody and open communication at the workplace or organisation is essential for creating a good atmosphere. In other words, communication with employees about regulations, work procedures, amendments, and so forth, helps them know what is expected of them and hence the implementation of these policies becomes easy, (Sudden Marsha, 2007). Another benefit to consider is that communication in the workplace or organisation can improve the overall workplace culture. Good solid organisational communication eliminates barriers resolve problems and builds stronger workplace relationships for increased productivity. There are many potential problems that can be caused by poor communication skills such as increased amounts of employee turnover, high amounts of call outs, poor customer service skills, diminished productivity and the lack of focus, (Henson Baden, 2007). Effective communication helps and brings about diversification. Diversification as observed in the Oxford dictionary is simply the act of changing direction in business or other activities. Therefore, this is to say that effective communication causes productivity to increase, errors to decrease and operations to run smoother in an organisation. Managers and employees must know how to effectively communicate with the companys international counterparts. The difference in cultures requires managers to understand terms commonly used in America that another culture finds offensive. Companies that prepare workers to excel with verbal and nonverbal communications skills find it easier to enter into global marketplaces than companies that do not prepare its employees, (DeIuliis David, 2016). Effective communication reduces unnecessary competition within departments and helps employees work together harmoniously. That is to say that effective communication in the organisation brings about team work and team building. The result of a team that works together is high productivity, integrity and responsibility. Employees know their roles on the team and know they are valued. Managers are able to correct employees mistakes without creating a hostile work environment. A manager who openly communicates with his or her subordinates can foster positive relationships that benefit the company as a whole, (Guo, Kristina, Sanchez, Yesenia, Borkowski Nancy, 2009). In addition however, if there is no good and effective communication in an organisation then negative consequences are likely to impact on the organisation. The levels of production in an organisation are likely to reduce. Most employees and employers are likely to fall into conflict among them. The problems and decisions would become difficult to make, handle and implement, (ibid). CONCLUSION In view of the forgone above, it can clearly be concluded that effective communication is of great benefit to the growth of any organisation. Good communication skills are essential in the workplace and especially in the current financial climate, it is important to communicate effectively with colleagues, customers, employees, or employers. On the other hand, the paper further indicated that for those having minor problems with others at the workplace or facing job interviews, effective communication is of utmost importance. The paper then went on by defining briefly the term effective, communication and organisation. It has also established that some of the benefits of effective communication in an organisation include among others, improvement of morale in which the paper indicated that this plays a prominent role in developing long lasting employee motivation. One of many positive benefits gained from well-established organisational communication is improved relationships. The paper supported that improving relationships between management and staff is important. Increase in efficiency. Under this point, the essay has indicated that when managers, directors and employers encourage better communication in an organisation would help improve efficiency. When employees are conversant with the companys objectives and their role in achieving the goals, the company would get more revenues. Good working relationships. Here the paper also said that a healthy working atmosphere requires a relationship of honesty and trust which requires effective communication skills. Problem solving This was also another benefit and the paper established that workplace is often faced with contradictions, problems and conflicts within employees, and problem solving is one way each organisation ought to embrace. QUESTION TWO Communication is said to be the life blood running through an organisation or the lubricant which oils the wheels of an organisation so that it does not grind to a halt. Critically evaluate and comment on the statement. COMMUNICATION IS THE LIFE BLOOD OF EVERY ORGANISATION Communication is the life blood of an organisation. No organisation can succeed or progress, build up reputation, and win friends and customers without the effective communication skills. Effective communication is important for the development of an organisation. It is something which helps the managers to perform the basic functions of management-planning, organising, motivating and controlling communication skills whether written or oral from the basis of any business activity. Effective communication in an organisation increases productivity, decreases employee turnover and improves office atmosphere. Whether a supervisor or regular employee at the organisation, the better you communicate–as difficult as it might be at times, the better working relationships you will have. Not everyone, however, comes from strong communication backgrounds, so it is important to bring new employees up to speed on important communication methods. Communication also helps in building peoples attitude. A well-informed person will always have better attitude than a less informed person. Different forms of communication like magazines, journals and meetings will help employees to form different attitudes. It serves as the foundation of every face of the business. Thus it can be said that effective communication is the building block of an organisation. Communication keeps the foundation of motivation it helps the employer to know how a job is being performed and to improve performance if it is not up to the mark. It acts as a source of information and helps in the decision making process and helps in identifying the alternative course of action. In the current business scenario, no business can survive in isolation. Apart from the other functions of management, it also helps in the controlling process of management. It allows managers to know about the grievances of the subordinates and helps the subordinates to know about the policies of the organisation. Successful communication is the bed rock of ground and pleasant relationship between seniors and subordinates, between the workers and the management, between the customers and sellers. Good and efficient system of communication helps in better coordination and efficient control. It results in clear understanding, good production and healthy climate within the organisation willing to cooperation among the various levels, if businessmen can communicate effectively and successfully. Profit and prosperity shall knock at the doors of the firm, organisation or shop keeper through effective system of communication. Poor and ineffective communication system may result in mismanagement, bad business and sure show down. Communication can build or destroy trust depending on use of words. A poorly worded message or talk may result in communication breakdown. On the other hand planned and well-meant communication helps better service, removes misunderstanding and doubt builds up good will, promotes business and earns favourable references. It is the key to success in business and trade. A good businessman believes in the saying, take care of communication and success shall take care of itself. The success of any organisation lies in effective communication. The more effective the communication is, the better the results are. Communication is effective when it produces desired action in the reader or audience. Effective communication is essential for the survival and progress of an organisation. The ability to communicate effectively is an essential quality of managers and subordinates. A person may be intelligent but may not be able to get the message across to others. Ideas are generally common but the ability to convey them to others are rare. REFERENCES Guo, Kristina L. Sanchez, Yesenia Borkowski, Nancy (Dec 23, 2009). Organizational Behavior in Workplace. Jones Bartlett Learning. DeIuliis, David, PhD. (2016). Workplace Communication. Communication Research Trends. 35 (1). Henson, Baden (2007). Communication in the workplace. Milton, Old Wiley. ISBN 0-7314-0650-8. Sudden, Marsha (2007). Effective workplace communication skills for success in life and on the job (3rd Ed.). Indianapolis, Ind. JUST Works. ISBN 1-59357-433-9. Picardi, Richard P. (2001). Skills of workplace communication a handbook for T D specialists and their organizations (Online-Gauss. Ed.). West port, Conn. Quorum Books. ISBN 978-1-56720-362-2. Person, Sharon J. Person, Steven M. (2007). Workplace communication process and product. Upper Saddle River, NJ Pearson Prentice Hall. ISBN 0-13-228808-7. Stevens, B (March 2005). What communication skills do employers want Silicon Valley Recruiters Respond. Journal of employment counseling. 42 (1) 2-9. Andersen, P . A. (1999). Nonverbal Communication forms and functions. Mountains View, CA Mayfield Page PAGE1 of NUMPAGES6 Y, dXiJ(x(I_TS1EZBmU/xYy5g/GMGeD3Vqq8K)fw9
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